TY  - BOOK
AU  - Steiner, Sarah K.
AU  - Madden,M.Leslie
TI  - The desk and beyond: next generation reference services 
SN  - 9780838909645
AV  - Z675.U5 D425 2008
U1  - 025.52 23
PY  - 2008///
CY  - Chicago
PB  - Association of College and Research Libraries
KW  - Academic libraries
KW  - Reference services
KW  - United States
KW  - Electronic reference services (Libraries)
KW  - Internet in library reference services
KW  - Library information desks
KW  - Reference services (Libraries)
KW  - Forecasting
KW  - Reference librarians
KW  - Effect of technological innovations on
N1  - Includes bibliographical references; What is common about learning commons? : a look at the reference desk in this changing environment / Tim Daniels, Caroline Cason Barratt -- Personalizing the library via research consultations / Iris Jastram and Ann Zawistoski -- Reaching beyond the walls of the library / Brenda L. Johnson and Laurie A. Alexander -- Solution focused reference : counselor librarianship revisited / Ross T. LaBaugh -- Embedded library, embedded librarian : strategies for providing reference services in online courseware / Meredith G. Farkas -- The IM cometh : the future of chat reference / Stephen Francoeur -- Friending our users : social networking and reference services / Cliff Landis -- Preemptive reference : coming out from behind the desk / Brian S. Mathews -- Wikis and collaborative reference services / John Russell -- Get in the game : adapting library services to the needs of gamers / Chad Boeninger -- From desk to Web : creating safety nets in the online library / Jerilyn Veldof -- Be you, be unique : how to create competitive reference services by being strategically different / Jill S. Stover -- Expanding patron services : effectively managing, training, and implementing new reference services / Jennifer Ander and Connie Strittmatter
UR  - http://www.loc.gov/catdir/toc/fy0903/2008004797.html
ER  -