Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A
Services marketing : integrating customer focus across the firm - 3rd - New Delhi McGraw-Hill Publishing Company ltd. 2003 - 668
658.8 Z48s 2003
Services marketing : integrating customer focus across the firm - 3rd - New Delhi McGraw-Hill Publishing Company ltd. 2003 - 668
658.8 Z48s 2003