TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Bordoloi, Sanjeev
TI  - Service Management
SN  - 9789353161149
U1  - 658 F562s 2018 
PY  - 2018///
CY  - Chennai
PB  - McGraw Hill Education
KW  - Service
KW  - Management
N1  - Includes Index; Business Administration
ER  -