Daetz , Doug . Customer Integration : the quality function deployment leader's guide for decision making - 1st ed . - New York : John Wiley & Sons , 1995 . - viii , 300p . : 23cm. Includes Index . Includes Bibliographical Reference . ISBN: 0471132772 Subjects--Topical Terms: Management Dewey Class. No.: 658.3 D122c 1995